Refund policy

Returns & Refunds Each artwork is an original, one-of-a-kind piece, so I want you to be completely happy with it. If it is not the right fit, you have 30 days after delivery to request a return.

Eligibility To be eligible for a return, the artwork must be in the same condition as when you received it: unaltered, undamaged and packed securely in protective packaging. Please keep your proof of purchase. If an artwork comes back damaged, altered, or is not the artwork that I sent, I may reduce or refuse the refund, to the extent permitted by law.

How to return Please contact me first at annashkinder.art@gmail.com. Returns sent without prior approval cannot be accepted. Once your return is approved, I will send you the return address and instructions. Return shipping costs are paid by the buyer. Please use a tracked and insured service, because the artwork remains your responsibility until it reaches me.

Damages and issues Please inspect your order when it arrives and contact me within 7 days of delivery if it is damaged or if you received the wrong item. Please send photos of the artwork and the packaging, and keep all packaging until the issue is resolved.

Non-returnable items Custom or commissioned artworks made to your specification cannot be returned.

European Union: 14-day cooling-off period If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification. The same condition requirements apply.

Refunds Once I receive and inspect your return, I will let you know whether the refund is approved. Approved refunds are made to your original payment method, processed through my payment partner Western Bid, within 10 business days. Your bank may need some additional time to post the refund. Original shipping costs and any customs duties or import taxes paid to your local customs are non-refundable, except where required by law (for example, during the EU cooling-off period). If you have not received your refund 15 business days after I confirmed that I received your return, please contact me at annashkinder.art@gmail.com.

Payment disputes If there is any problem with your order or payment, please write to me before opening a dispute with your bank or PayPal. I will resolve it as quickly as I can.