Shipping policy
Shipping Policy Every artwork is packed by me personally in my studio in Ukraine and sent to you with care.
Where I ship and shipping costs I ship to most countries around the world. Shipping options and prices are shown at checkout, depending on your location, and the final cost is always shown before you pay. If your country is not available at checkout, I am unfortunately not able to ship there at the moment. Write to me at annashkinder.art@gmail.com and I will check whether a delivery option is possible.
Processing time Each artwork is made by hand and packed individually. Orders are usually shipped within 3-5 business days after payment. If I need more time, I will let you know.
Packaging and insurance Your artwork is packed securely and sent with a tracked service. Where insurance is available for your destination, the parcel is insured. Textile works are packed to arrive in perfect condition and ready to hang.
Some larger works may be shipped rolled in a protective tube. In that case the artwork will need to be stretched or framed by you or a local framer, and this is not considered a defect.
Delivery time Estimated delivery times are:
- Ukraine: 2-4 business days
- Europe: 1-2 weeks
- USA, Canada and the rest of the world: 2-3 weeks
These are estimates, not guarantees. International delivery can take longer, up to 8 weeks, because of carriers and customs.
Delays and events beyond my control I ship from Ukraine, so delivery may be delayed or interrupted by martial law, air-raid alerts, power outages, suspension or restriction of postal services, sanctions, export or customs restrictions, or other events beyond my control. I will keep you informed. If shipping to your country becomes impossible, I may cancel the order and you will receive a full refund.
Tracking Once your order has been shipped, you will receive an email with a tracking number. Please follow the delivery and make sure someone can receive the parcel.
Customs Duties and Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Delivery address Please make sure the address and phone number you give at checkout are correct and complete. I am not responsible for orders delayed, lost or returned because of an incorrect address. If a parcel is returned to me, I can reship it once the additional shipping costs are paid by the buyer.
Damage or loss in transit Please inspect your parcel on arrival and contact me within 7 days of delivery if the artwork is damaged. Photos of the artwork and the packaging will help me resolve the issue quickly, so please keep the packaging. If a parcel is lost, I will work with the carrier to find it, and if it is not found, I will offer you a full refund.
Right to cancel an order Because every artwork is unique and shipped internationally, I reserve the right to cancel an order if there are problems with delivery, for example if the carrier cannot deliver to your address, if shipping to your location becomes unavailable, or if the address cannot be confirmed. In this case you will receive a full refund.
Questions? If you have any questions about shipping, please write to me at annashkinder.art@gmail.com.